Frequently Asked Questions

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What is mold?

Mold is a type of fungus that loves damp, humid places, like basements, bathrooms, or anywhere water has leaked or pooled. It spreads through tiny airborne spores and can grow on surfaces like drywall, wood, carpet, and insulation. If you've ever seen fuzzy spots on a wall or musty smells in your home, there's a good chance mold is involved.

Why is it a concern?

Beyond the musty smell and unsightly stains, mold can affect your health and your home. It can trigger allergies, asthma, and other breathing issues, especially for kids, seniors, and anyone with a compromised immune system. Left untreated, mold can eat away at your walls, floors, and insulation, leading to expensive repairs. Some molds even produce toxins that pose health risks over time. That’s why addressing it quickly and professionally matters.

How do I know if I have mold in my home or business?

Musty smells, visible spots, respiratory and allergy symptoms are common signs. Mold often grows in damp areas like basements, crawlspaces, near leaks, or HVAC units. Professional inspections are the most reliable. DIY test kits usually aren’t accurate because they often produce false positives or don’t detect hidden mold.

Do you offer mold inspections or testing?

Yes, we offer both mold inspections and testing. We take moisture readings, use thermal imaging, and look for evidence to confirm whether mold remediation is needed. Our extensive experience in mold remediation ensures our assessments are thorough and accurate. Our evaluations are primarily based on visual inspections, with mold testing used as supplementary information when necessary. We offer testing for both airborne and surface mold. Our reports are ethical, accurate, and trustworthy, and we take pride in delivering professional, unbiased evaluations you can rely on.

What causes mold growth?

Mold grows in areas with excess moisture, poor ventilation, and organic material to feed on. Common causes include plumbing leaks, outside water or moisture penetrating through the foundation walls, high humidity, duct condensation and other scenarios that raise the humidity. Mold often develops due to water leaks, outside moisture getting into the property, high humidity, or condensation buildup.

Is all mold toxic?

No, not all mold is toxic. However, even non-toxic mold, when present in a high enough quantity, can cause health issues including allergic reactions and respiratory issues. Stachybotrys and Chaetomium, both known as black mold, can produce mycotoxins that may pose more serious health risks with prolonged exposure.

How long does mold remediation take?

The majority of the mold remediation process can take between one to five days, depending on size and whether or not industry standards are applied.

Will mold come back after remediation?

Once the mold issue has been remediated, new mold will not grow back as long as the sources that contributed to the growth have been rectified. For example, stopping a leak, waterproofing, and reducing relative humidity.

What does the We Restoration project guarantee include?

We Restoration guarantees to provide free mitigation if a post-remediation verification (PRV) indicates that additional work is needed. Terms and conditions apply

What is a PRV (clearance test)?

PRV stands for post remediation verification; it is also called clearance test. This is a test done after the remediation work is completed to confirm that the work area (containment zone) has returned to a normal fungal ecology. It is recommended to conduct this test with a third-party company.

What is the goal of mold remediation?

The goal of mold remediation is to restore an indoor environment to Condition 1, considered also as “normal ecology”.

Do you offer eco-friendly mold remediation?

Yes, we use eco-friendly, non-toxic products and methods whenever possible. Our approach is safe for people, pets, and the environment while still effectively removing mold.

What methods do you use to keep occupants safe during mold remediation?

Your safety is our top priority. We carefully isolate work areas to prevent cross-contamination, use professional-grade air filtration systems, and take into account potential hazards like asbestos and lead. We use specialized equipment designed specifically for mold remediation. And just as importantly, we make sure our team is protected too, with high quality, industry standard protective gear.

How much does mold remediation cost?

Small jobs range between $750 to $1,500. Medium jobs range from $1,500 to $3,500. The most invasive jobs start at $3,500 and up.

Is mold remediation covered by insurance?

Each policy is different. We recommend that you check with your agent, broker orinsurance company.

Do you provide free estimates?

Yes! If you know you have a mold problem and need an estimate for remediation, we offer a free estimate lasting up to 30 minutes.

Are all your team members certified?

All of our crew leads and inspectors are IICRC certified and experienced professionals.

What areas do you serve?

We Restoration serves the DMV area. Click here to view the list of cities we service.

Do you offer emergency services?

Yes, we provide emergency inspections and mold removal services for an additional charge.

What sets your company apart from others?

We bring deep experience and our founders are members of the consensus writing standards for our industry. As a family-owned business, we’re committed to your well-being, known for reliable service, clear communication, and accurate work every step of the way.

Still have questions?

Five-Star Reviews

Customer Testimonials

We Restoration is the most trusted source for mold remediation, asbestos abatement, water remediation and other restoration services in the Washington, D.C. metro area. See what our customers have to say about us.

"We Restoration was great to work with from start to finish! Reached out immediately, developed a thorough estimate, completed the remediation, and restored the room to better-than-found condition. Front office incredibly responsive to our needs. Work crews on time, on schedule, professional, and courteous. Hire these folk!"

Michael K.

"We are so grateful for We/Restoration and we highly recommend their services! George, is honest and works with integrity! So glad we used their services to provide much needed peace of mind."

Janet A.

"Our experience in working with We-Restoration was above and beyond our expections. The staff was very supportive during a stressful situation and professional in keeping us informed about the process. They completed the mold remediation in a timely manner with the top industry-level standards used. We have total confidence that their service and highly recommend them!"

Maureen L.

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